When clients call you while you are tending other pets it can be distracting, can’t it?
And it’s worse when they call you during your free time. What if you have pet sitters working for you, and the client calls you claiming your pet sitter did not show up for a scheduled appointment? It becomes a case of “he said, she said.” Worse yet are those moments when a client ‘thinks’ she called to schedule care but actually forgot to call and consequently her pets have not had food or water for at least 24 hours. This can be reality in the life of a Professional Pet Sitter.
Thanks to some cool technology, Pet Sitters can communicate with their clients automatically, letting them know they arrived at the client’s home in a timely fashion; this comes with the added benefits of limiting liability for pet sitters and the ability to provide a guarantee of service. This convenience also has benefits for your clients. You see, the truth is, even if unspoken, pet parents do worry about their pets when they are away.
In a survey over 120 people, pet parents were asked about which method of pet care they used and why. Of the most telling responses was “I only travel if I can take my pets with me because I’ve had bad experiences with boarding and pet sitting.” (Kelly B, Tucson, AZ).
Terry O. of San Francisco wrote, “ I had a friend use a recommended pet sitter for her cat when she had the opportunity to travel abroad. Fortunately her daughter went to check in on things about 3 days after she left. It did not appear that the pet sitter had even been there once……..When confronted she claimed she lost the key to the house….but never bothered to try contacting the homeowner who did have access to her vm [voicemail] while gone…..this gal has been doing pet sitting for years according to the info received…a fluke? took on too much business? I don’t know how you can protect your selves and animals from someone like that. “
You know you are not going to do something like this and you hope your clients know this isn’t going to happen. And while your clients do trust you there is an unspoken truth…we are all human. We get sick, we have car accidents, we forget and ‘stuff’ happens. And when it happens, pets and others in your care can be negatively affected. When you are upfront about the ‘what ifs’ and when you provide a solution, you will gain the trust and affection of your clients very quickly.
Managing employees is one of the biggest challenges of any business, especially when they work in locations that are remote. Your reputation is at risk each time you hire someone to represent you. Using a method to be alerted if they do not show, a method to provide proof to clients who question their presence at their location (no more ‘he said she said’), and a method by which you can measure their performance is just smart business.
The solution comes in the form of a new web service called PETZcheckIN.com. PETZcheckIN.com allows you to provide a guarantee of service (a true guarantee, not one in name only) plus automate your client communications, and provides a way for you to expand your business with little risk. You will have decreased fiscal liability when you can provide 3rd party proof you were at a client’s home and the duration of time you spent with the pets. Contact the folks at PETZcheckIN today and they’ll send you a code for a free trial of the service.