Monday, January 23, 2012 at 5:00pm PST / 8:00pm EST

It’s possible to transform conflict into connection if you know how to communicate your needs and desires in a way that your client or staff member can hear. 

In this teleclass we'll discuss ways to resolve conflict that includes everyone's needs: yours, your client’s, your staff’s.

The Six-Figure Pet Sitting Academy™ is pleased to host this teleclass led by Lisa Montana. Known to her clients as a "conflict wrangler," Lisa is a professional mediator and communications trainer.  She teaches extensively, and has a reputation for clarity, humor and compassion.

Difficult conversations are a part of business and a part of life. This teleclass will help you become an empowered communicator with your clients, staff, and everyone else in your life.

This telelcass will offer participants the chance to strengthen their communication skills in a lively and supportive atmosphere.

If you’ve had the experience of dealing with:

• Anger from a client due to a mistake you made
• Difficult, hard-to-please clients
• Clients that you’ve had to ‘break up’ with
• Challenging conversations with clients about their dirty homes or animals that weren’t well-cared for by owners
• Staff members who forgot a pet visit
• Staff members who made a mistake on a pet sitting job
• Conversations with staff and clients that ended in anger and were never resolved

In this teleclass, we’ll explore how to:

• Express what's true for you in ways your clients and staff can hear
• Increase your ability to hear views that are different from yours
• Stay grounded in the face of anger and intensity
• Create safety and connection with clients and staff
• Look for win/win solutions
• Experience a more empowered, loving way of connecting to your clients and staff both on the phone and in person.

Details and FAQ about the Teleclass:

When? Monday, January 23, 2012

Time: 5:00pm PST / 8:00pm EST

How long is this teleclass: 75 -90minutes (there will be time for Q&A from the audience)

How Much? $30

How: Conference Call instructions will be given upon sign-up!

How long do I have to sign up? It’s on a first-come, first-serve basis. If you are ready to learn effective communication skills with your clients and staff you can commit to your business by signing up today?

I can’t make it on the particular night that it is currently scheduled. Will you be offering this class on another night? At this time, we aren’t currently offering this teleclass again on the 2012 schedule of classes. If you are interested in attending this class on another night do email us to let us know you are interested and we may schedule another. We’ll send an announcement of new classes via our e-newsletter or you can check back on the Six-Figure Pet Sitting Academy™ website to see new classes that are posted monthly.

What if I won’t be home the night the class is happening? No problem! You can listen from the road or wherever you may be. All you need is a phone. You don’t even have to be in a quiet location because you will be muted.  And guess what? If you can’t make it on that night you can register now and email us today to let us know you want the recording. We are happy to email you the recording of the teleclass within 48 hours after the class. How is that for easy and convenient?

Is this class for new business owners? I’ve owned my business for years. Will this class help me? This teleclass is for ALL business owners who need and want to learn how to effectively communicate with their clients, staff and everyone else in their life!

Okay, this sounds great! How do I sign up? It’s easy! Just click the registration button below to sign up.

LISA MONTANA came to mediation from the business world, where she witnessed frequent disputes, most of them handled in ways that nobody liked.  With Collaborative Communication, she found a model in which everybody’s needs matter, and against all odds, has seen wildly antagonistic foes find common ground. 

Lisa has a reputation for clarity, humor and compassion, and her workshops offer participants the chance to strengthen their skills in a lively and supportive atmosphere.  Lisa teaches communication classes in California and is a lead trainer in a year-long mediation program.  She also offers mediation, private trainings and conflict-resolution coaching to individuals, businesses and organizations around the country.

Words about Lisa from one of her students:

“This class was awesome! Lisa's style of communication is a blend of firm, wise, gentle humor, tenderness and instruction.  I loved the way she encouraged connection and safety in our group and then became part of it.  The class was helpful in both my personal and professional life--it increased my sense of ease, contribution and safety when dealing with difficult conversations and dynamics.”