How to Make Sure You Get All Your Pet Sitting and Dog Walking Client Emails

Perhaps you’ve had the experience of a client saying they never received your emails…or you have never received theirs. inbox image

Frustrating, isn’t it?

Or you’ve had a client or friend say, “Please ‘whitelist’ my email so you are sure to get it.”  …But you don’t know how to ‘whitelist’ (or even know what ‘whitelist’ is).

To whitelist an email is simply to alert your email system that the particular email isn’t spam or junk. When you ‘whitelist’ an email it ensures that, no matter what, you will receive future emails in your regular inbox (not in your spam or junk folders).

Here’s what to send your clients when your emails aren’t getting to their emails. And if their emails aren’t getting to you, you can do what I’ve written below in order to ‘whitelist’ their emails so they don’t go in your spam or junk folder or worse…disappear!

I encourage you to simply copy and paste this letter below and simply insert your email address! Please note that everywhere a line appears (______) you should insert your email there before you send to your clients.

How To “Whitelist” Our Emails So You Receive Our Emails  (We Know Your Time is Valuable So Don’t Worry ~ It Only Takes a Minute!)

Below is information on how to ‘whitelist’ _________ with AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail, ThunderBird and Postini.

Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to ‘whitelist’ our email address at any ISP or with any email program.

Also, if you find email from ______________ in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the “not spam”, “not junk” or similar button, as that will train your program to whitelist it.


To add _____________ to your AOL address book:email

  1. Open an email from us and then click the ‘This Is Not Spam’ button
  2. Click the Mail menu and select Address Book
  3. Wait for the Address Book window to pop up, then click the ‘Add’ button
  4. Wait for the Address Card for New Contact window to load
  5. Paste _______________ into the ‘Other E-Mail’ field
  6. Make our “From” address, _______________, the Primary E-Mail address by checking the appropriate box
  7. Click “Save”


To whitelist ________________with Yahoo!, you will need to set up a “filter” after first taking the following steps:

  1. If you find email from ___________________ is going to your Yahoo! bulk folder, open it and click “Not Spam”
  2. Be sure that the address _________________ is not in your “Blocked Addresses” list. If _________________ is on your “Blocked Addresses” list, select it and click “Remove Block”

Now to create the filter:

  1. Open your mail and click on “Mail Options” in the upper right hand corner
  2. Select ‘Filters’ (in the bottom left corner)
  3. On the Filters page, click “Add”
  4. Select the “From header:” rule, and add “contains” and ____________________ which tells the system to put email with ___________________ in your inbox and not the bulk folder.
  5. Click the “Choose Folder” pull down menu and select ‘Inbox’
  6. Pick the Add Filter button


To whitelist our address with Hotmail you will need to add ______________________ to your Hotmail Safe List. Here’s how:

  1. First, if you find email from us in your Hotmail junk folder, open the email and click “Not Junk”
  2. Next, check to see if if the email address _________________ is on your Blocked Senders list. If you find _______________ on your Hotmail blocked senders list, select it and click on the “Remove” button.
  3. Next, open your mailbox and click “Options” in the upper right hand corner
  4. At the top of the page, click on the “Junk E-mail Protection” link
  5. Next, click on “Safe List”, which is down near the bottom
  6. Copy and paste _____________________ where it says “Type an address or domain”
  7. Click the “Add” button


  1. First, if you find email from us in your Gmail spam folder, select our email and click the “Not Spam” button
  2. Next, open an email that you have received from us
  3. Click on the little down-pointing-triangle-arrow next to “Reply”:
  4. Click “Add ***INSERT NAME HERE*** to Contacts list”

Microsoft Outlook 

  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk E-mail
  3. On the Safe Senders tab, click Add
  4. Add ________________ where it says “Add address”
  5. Click OK


To whitelist in Thunderbird, you will need to add ___________________to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.

  1. First, if you find email from ___________________ in your Junk folder, right-click on our email and choose “Mark as Not Junk”
  2. Next, click the Address Book button
  3. Highlight the Personal Address Book
  4. Click on “New Card”
  5. In the “Contact” tab of the new card, copy and paste _____________________ to the email dialog box
  6. Click “Ok”
  7. Next, to whitelist your address book, select “Tools > Junk Mail Controls” from the drop down menu
  8. Update the “White Lists” module under the “Settings” tab by selecting “Personal Address Book” from the drop down menu, and then check the box next to “Do not mark messages as junk mail”
  9. Click “Ok”

Apple Mail for OS X

  1. First, if email from ________________________ ends up in your junk folder, highlight or open it and click “Not Junk” at the top of your screen.


  1. Go to Mail > Preferences from your Mail menu
  2. Go to the Rules tab
  3. Select Add Rule
  4. Give this rule a name such as “INSERT NAME HERE”
  5. Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “___________________”
  6. From the actions, select ‘Move message’ to mailbox ‘Inbox’.
  7. Click “OK”

Postini you've got mail

You do not need to whitelist email from Simply Hired in Postini unless you find it trapped in the “Junk” area by Postini.

  1. Log into your Postini account
  2. Look to see if any email from ______________________ is listed in your Junk area
  3. If you find email from ____________________in the Junk area, check the check box next to the email from ________________Click the “Deliver Selected” link at the very top of the Junk screen
  4. On the next screen, click the “Approve Sender” check box next to the email from _________________
  5. Click the “Approve Selected Senders” button

Thanks for taking the time to do this. We look forward to appearing in your inbox soon!

NOTE FROM KRISTIN: Try doing this now with our emails:


…so you can make sure it works for you before trying it on your client emails. And this will also ensure that you receive our emails. 🙂

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