pet sitting administration

Pet Pro Office

Here’s a recent interview I conducted with Tiffany Manson, Founder and CEO of Pet Pro Office, LLC. Pet Pro Office, LLC is a company that assists pet business owners in administration tasks of all kinds.

Kristin: What got you interested in creating Pet Pro Office?

Tiffany: I began to get overwhelmed with administrative duties during a recent growth spurt in my business, and decided to find a virtual assistant. Once I started looking, though, I couldn’t find anyone who understood the pet industry or knew how to speak to pet parents.
You have to have been exposed to the industry to know what questions to ask and what details are important – that’s true for pet sitters, pet groomers, dog walkers, pet photographers, dog trainers and poop scoopers. There wasn’t a pet industry-specific virtual assistant out there, so I decided if it didn’t exist I’d create it.

Kristin: What services does your company provide?

Tiffany: We provide everything an office employee would – answering phones, screening & answering email, scheduling, new client set-up, invoicing, payroll, social media updates, client contact like newsletters & email blasts, an annual client satisfaction survey, client mailings, blogs, website updates, and paper-to-cloud integration. We’ve even set up a hiring campaign for a Chicago client for whom we screened the applicants, conducted phone interviews and scheduled a full day of interviews so our client could simply show up for the in-person interview and make the hiring decision.

Kristin: How does your service work?

Tiffany: Potential clients contact us and we schedule a phone or video meeting to discuss their service needs. Once the services have been determined, we determine a cost quote and work out a payment plan. The client gives us login information for their social media, voicemail and email accounts and we create a daily/weekly checklist and schedule for the work we’ll be doing for that client – one we’ll use to serve them every day. We maintain very close contact with the client, especially in the first weeks, until we get the regular routine and rhythm established. We send regular reports to the client to let them know exactly what is going on and what we’ve done.

Kristin: How much is the service and how does the pricing structure work?

Tiffany: The service can be as little as $100 a month for online file maintenance – to as much as $2,000 a month for a large company using every service we offer.  We do offer service sets, for instance the Administrative Package covers phone, email, invoicing, scheduling and payroll; the Social Media Package includes daily updates on several SM sights and a weekly blog post. We provide custom quotes for each client depending on what they need.

Kristin: What kind of pet business owner would benefit from using your service?

Tiffany: We typically market to pet sitters, dog walkers, groomers, trainers, pet photographers, and poop scoopers. Any pet business owner who doesn’t have their own office staff will benefit from our services. We specialize in pet businesses because we are experienced in the industry and know how to communicate with pet parents. They are a different breed (pun intended). We understand how important their pets are and know what details are truly important when it comes to dealing with pets and their parents.

Kristin: Anything else you’d like to share?

Tiffany: We’re excited to be fulfilling our dream of creating this business that caters to the pet industry and proud that the small businesses all over the country who make up the industry have continued to grow even in the recession. Last year they earned $51 billion dollars from pet parents in the U.S., and 2012 is projected to earn them even more!

We are also happy to report that we used Six Figure Pet Sitting Academy resources and book to help us set up this business.  It may say “pet sitting”, but your wisdom can translate to any industry to help a dream come true!

Click the link to contact Pet Pro Office, LLC.

 

 

 

 

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#1 Pet Sitting Business Tool that is Helping Me Travel for Two Months

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As most of you know I will be traveling to Indonesia for 2 months in late January. This is a dream I’ve had for years.

When I first started my business I was able to do world travel for six to eight weeks at a time fairly easily because my business was smaller and thus, I didn’t have a lot of clients and staff.

Now my pet sitting business is huge: we cover two enormous counties, have over 30 pet sitters on staff and close to 700 pet sitting and dog walking clients!

Thankfully I also have 2 trustworthy and competent managers who run my pet sitting and dog walking business as well as I do. I also have two back-up managers. Having these 4 managers in place is definitely the only way I could be able to travel and leave my business humming along for 2 months.

But it’s not all I’ve needed…

THE most powerful tool (besides my managers) that is helping me travel for two months is Power Pet Sitter.

Power Pet Sitter is an administration software system for pet sitters that enables my managers to manage my pet sitting business from the comfort of their own homes. By using Power Pet Sitter my managers can easily access client data, schedule sits for clients, send the schedule to the staff, invoice clients and powerfully run my business for me while I am out of the country!

It took me a long time to use an administration system. I’d been doing things by hand for years and years and years. And it worked. But it was tedious. And it wasn’t an empowering way to run my pet sitting business.

Most of you know I do not recommend products for pet sitters unless I believe in them 100% and stand behind them with every ounce of me.

Power Pet Sitter is one of those products. If you are interested in running your pet sitting business in a way that is more ease-filled and empowering I encourage you to contact Power Pet Sitter today.

If you mention that were referred by the Six-Figure Pet Sitting Academy, you can sign up for Power Pet Sitter and receive 3 months free when signing up for 6 months. You will prepay for 3 months and you get 3 months free. It’s a great way to try out this system. This offer expires December 31, 2009 and is only valid for Six-Figure Pet Sitting Academy students and fans of the Six-Figure Pet Sitting Academy. You must specify that you found out about this discount from the Six-Figure Pet Sitting Academy in order to receive this special discount.

Power Pet Sitter is the #1 tool that is enabling me to step away from my business more and more and to create the right work/life balance for myself that includes 2 months of travel in 2010!

I highly recommend Power Pet Sitter (and, as I mentioned above, I don’t recommend things lightly -products have to *really* be amazing tools for pet sitters for me to toot their horn!) Power Pet Sitter is one of those products.

Once you sign up you won’t know how you lived without it.

And maybe you’ll find YOURSELF planning a two-month vacation away from your pet sitting business in 2010?

Click the link to find out more and to sign up for Power Pet Sitter today.

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