Conflicts with Your Pet Sitting Clients can be GOOD for Business

by Kristin Morrison on September 26, 2009

in Dealing with Pet Sitting Client Conflics,How to Start a Dog Walking Business,How to Start a Pet Sitting Business,Pet Sitting Business

3351810231_f7edc2eccaSound strange? It’s not.

Here’s why: when we work through issues that come up in relationships, including our working relationships, we then develop trust in that particular person and in the relationship itself. Often that relationship is then stronger and more connected than it was prior to the conflict.

That’s why having conflict with your pet sitting and dog walking clients is a ripe opportunity to create a bridge from anger, resentment and misunderstanding to a meaningful, lifelong working relationship.

Think about it: when you hire a service or company to do something for you and they screw up and then bend over backwards to make it right don’t you come away happier and raving to your friends about the excellent customer service?

I know I do. And you probably do too.

And for good reason. You were upset, the company made it right and then some (probably throwing in a little something extra to sweeten the deal and the thus, creating a sweeter relationship) and wah-lah! You went from being an angry, unhappy customer to telling your friends how incredible this particular business now is.

Had there been no conflict you might not be singing their praises to the masses.

Now pet sitters: I’m NOT advising you to create conflict for the sake of creating a more loyal relationship with your clients. Not at all!

What I’m advising is simply to look at conflict differently: look at it as a possible bridge to a more meaningful and lasting relationship with your pet sitting clients.

In my next blog post I will write about how best to bridge that conflict from tension and anger to harmony and customer loyalty. Stay tuned!

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{ 2 comments… read them below or add one }

Wendy September 27, 2009 at 6:20 pm

Kristin: In your upcoming blog post on client conflicts I would love to read more about avoiding conflicts yet still effectively setting boundaries with clients who incessantly email or phone with last-minute daily instructions for their pets. I made the mistake of telling this well-paying, but demanding dog-walking client I carry a Blackberry for business.

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Kristin Morrison October 8, 2009 at 9:43 pm

Thanks for your comment, Wendy. Great topic idea! I will address this in a future blog post.
Kristin

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